Meetings Star is a system for assessing quality which provides a simple and clear picture of the services offered by individual providers as it is based on the evaluations of hidden congress guests.

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QUALITY

Toleranca Marketing has been carrying out research constantly since 2007. Over 350 assessments have been carried out for the needs of the Meetings Star project and for individual clients.

TRUST

Due to the unbiased and transparent methodology, the Meetings Star system has a high reputation among event organisers.

CATEGORIES

Certificates are classified into three categories according to the number of points achieved in the hidden guest evaluation: Gold, Silver and Bronze

BENEFITS

Meeting Star awards are proof and a guarantee of quality of the provider, showing clear positioning on the international market and allowing continuous improvements.

WHAT IS THE MEETINGS STAR CERTIFICATE?

It is a certificate that demonstrates the compliance of congress capacities and services with the Meetings Star rating and certification system. It checks over 490 evaluation criteria that are key for the satisfaction of meeting planners. The system provides a simple and clear picture of the services offered by individual providers as it is based on the evaluations of hidden congress guests.
Meetings Star 2018 - A guide to certification

HOW DOES CERTIFICATION TAKE PLACE?

Certification takes place on a three-step basis:

In the first step the hotel or congress centre carries out a self-assessment using an evaluation matrix, which is identical to that used by hidden congress guests.

In the second step, a hidden guest visits the hotel or congress centre unannounced and assesses the hotel services using the evaluation matrix. For certain items of the matrix, ratings can be supplemented with personal commentary and photographic or video evidence.

In the third phase the results of the self-assessment and that of the hidden congress guest are compared, and a final score is given in the form of a report or a workshop.

FIND OUT MORE

Toleranca Marketing
Štihova ulica 4,
SI – 1000 Ljubljana
Email: gorazd.cad@toleranca.eu
Phone: +386 (0) 40 530 112

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