Confirm your standard with the only certificate of quality in the meetings industry that is based on real ratings by mystery congress shoppers
Congress guests are demanding, whilst at the same time they have the greatest buying power – this is a long-known fact. As a rule, they stay in hotels for a longer time, they have more contact with employees and they make use of more hotel services. They usually expect a higher level of service and therefore they deserve the best of attention.
Meetings Star is a system for assessing quality which provides a simple and clear picture of the services offered by individual providers as it is based on the evaluations of hidden congress guests. The methodology, which meeting planners have been trusting since 2007, has this year been upgraded through the addition of a certification system. Within the three-step process, providers of congress services can obtain one of three certifications, thus providing congress organisers with information to meet their needs and expectations.
WHY TRUST MEETINGS STAR?
Meetings Star is trusted due to its 10-year tradition of rating congress hotels and convention centres, during which time more than 350 have been evaluated by hidden guests. Due to the unbiased and transparent methodology, the system has a high reputation among event organisers.
WHAT IS THE MEETINGS STAR CERTIFICATE?
It is a certificate that demonstrates the compliance of congress capacities and services with the Meetings Star rating and certification system. It checks over 490 evaluation criteria that are key for the satisfaction of meeting planners.