HOW TO GET CERTIFIED?
Certification takes place on a three-step basis:
1. In the first step the hotel or congress centre carries out a self-assessment using an evaluation matrix, which is identical to that used by hidden congress guests.
2. In the second step, a hidden congress guest visits the hotel or congress centre unannounced and assesses the hotel services using the evaluation matrix. For certain items of the matrix, ratings can be supplemented with personal commentary and photographic or video evidence.
3. In the third phase, the results of the self-assessment and that of the hidden guest are compared, and a final score is given in the form of a report or a workshop.
CATEGORIES OF MEETINGS STAR CERTIFICATES
Certificates are classified into three categories according to the number of points achieved in the hidden guest evaluation:
BENEFITS FOR CERTIFIED PROVIDERS
Proof and a guarantee of quality of the provider
Clear positioning on the international market
Comprehensive promotion through all communication channels and Kongres magazine
Continuous improvements in the quality of providers
Increasing the satisfaction of congress clients and event participants